Did you know that under the Swedish healthcare guarantee, you have the legal right to be contacted by your primary care provider on the same day you seek their services? Contact can mean that you get an appointment at a primary care centre or you…
In an event hosted by Google on the advancements in generative AI, Beata Nylén, Head of Conversational Solutions and Analytics at Telia, took stage to discuss Telia’s initiatives in generative AI. Although chatbots, IVR:s and smart knowledge bases are nothing new to Telia ACE, the…
In the evolving world of customer service continuous learning is becoming increasingly essential. At Telia we combine efforts with our customers and offer the services of a team of professional consultants who bring new insights to organizations and its people. Recently, we had the privilege…
”In a world of opportunities, the fact that I have been here at Telia for so long is a sign that I’m really having fun”, says Fredrik Lemming who succeeded Göran Olsson as Head of PU ACE on June 1st. In this article you will…