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Beata Nylén took the stage at Google’s generative AI Event, showcasing Telia’s solutions

  • 1 min read

In an event hosted by Google on the advancements in generative AI, Beata Nylén, Head of Conversational Solutions and Analytics at Telia, took stage to discuss Telia’s initiatives in generative AI. Although chatbots, IVR:s and smart knowledge bases are nothing new to Telia ACE, the… 

Conversation with an Experienced CX Consultant: Unlocking Valuable Insights

  • 3 min read

In the evolving world of customer service continuous learning is becoming increasingly essential. At Telia we combine efforts with our customers and offer the services of a team of professional consultants who bring new insights to organizations and its people. Recently, we had the privilege… 

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