Welcome to Telia ACE – the number one contact center solution in the Nordic region
It’s that time of the year – The Telia ACE Roadshow season! This year we presented two webinars and one live event in Solna. We recorded the webinars for you in case you missed them or would like to see them again.
Just hit that button and check out presentations and webinars!
Our smart knowledge just became smarter
Imagine a chatbot in your contact center that not only provides your customer or client with the correct information in a second but does so showing humanlike empathy. Does it sound like something from the future? Well, the future is here.
The combination of a smart knowledge base with a chatbot and generative AI is truly groundbreaking and the results so far are nothing but impressive!
Want to see for yourself? Check out a demonstration we made in may 2023. It’s available in both English and Swedish.
Telia ACE – We make conversations flow across all channels
Telia ACE allows organizations in the private and public sectors to design optimal customer journeys with smooth conversations across channels. It ties together all customer communication, from traditional voice interactions to conversations in social or digital channels in a true omnichannel experience..
With Telia ACE you have the foundation that supports all aspects of the digital meeting with integrations, automation, video and more. With Telia ACE as your partner you can harness the technology of the future.
Telia ACE customer Sbanken awarded best customer service
Each year at the trade show Kundeservicedagene, the prize for Norway’s best customer service is handed out. Winners are chosen in the banking, insurance, telephony, broadband, power, TV, and travel industries, as well as for best public organization. The winners are selected based on customer feedback, rather than a jury.
We understand your business
Telia ACE has been the number one choice for businesses and organizations when choosing a new contact center solution. Why? We could say that it’s because of our inhouse developing teams, our partnership with companies like Google and Microsoft but that’s not it.
We understand you and your needs – and we have the solutions you need whether you run a small business or one of the largest organizations in the Nordics.
Market leader
With than 350 million interactions yearly and 100 000 daily users, Telia ACE is the market leader in the Nordics. The platform integrates seamlessly with most third-party platforms, to cover all aspects of the customer journey.
Top notch consulting
Frost & Sullivan described Telia ACE as a solution with the perfect balance between technology innovation and human touch in their European CCaaS-report 2021.
On the forefront
Telia ACE spearheads the application of speech technologies and deep learning in the European CX market. Telia ACE is also one of a few select Google CCAI-partners.
Data-driven development
The contact center is gaining a more strategic role in all organizations, because this is where the data and competence to analyze it is located. With Telia ACE you have the tools you need to become a a catalyst for insight driven organizational development, and to achieve a successful digital transformation for higher efficiency and a better member experience.
Seamless omnichannel experience
Today’s citizens want to be able to find the answers they want, when they want them and via the channel of their choice. Increase accessibility by offering contact methods that meet the needs of all members, such as phone, chat, and text messages and view all contacts and interactions in the same user-friendly interface.
All information at your fingertips
In organizations that are becoming increasingly complex , and with citizens with a wide range of queries, it is impossible for anyone to have all the answers to all the questions. A smart knowledge base makes it easy to maintain an updated version of all frequently asked questions that may be needed in the call, chat, or meeting with a member.
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