Kymenlaakso Social and Health Services (Kymsote) is the federation of municipalities responsible for social and health services in the region of Kymenlaakso in Finland. Kymsote currently has about 6,000 healthcare professionals employed. The organisation is investing in multichannel customer service to ensure a good customer experience…
As previously reported, the Swedish Transport Agency has recently signed a major agreement for communication services with Telia. The agreement, which was signed after a procurement with tough requirements for functionality and security, covers six years with an option for extending. This means, among other…
Just in time for the new year we released Telia ACE version 20. As usual, the new version includes a number of major and minor updates and improvements. Among the major innovations in ACE 20, there is improved chatbot history management. The chatbot dialogue will…
Nordic insurance group Gjensidige has chosen Telia’s customer care platform ACE for its customer services in Denmark, Norway and Sweden. The agreement is for a comprehensive future-proof solution with cutting-edge technology and includes operator services, switchboards, contact centers and AI features. Read the full press…
E.ON has extensive experience with working purposefully with cutting-edge technology to streamline and improve the quality of its customer service whether by phone or in digital channels. One of the latest inventions is a specialized chatbot that re-uses IVR logic to help customers asking for…
We are happy to welcome Martin & Servera as a new ACE client. As part of their journey towards a snappier customer experience, Martin & Servera sought a flexible cloud-based platform to manage contacts, both in the traditional phone channel but also for the different…
The municipality of Lerum has agreed with Telia to introduce ACE Chatbot. The municipality’s customer center, KomIn, which is the way in to contact the municipality, already uses the contact center platform Telia ACE. Now they go ahead and introduce a chatbot to quickly answer…
Telia and the unit for Building Permits at City of Stockholm, City Planning Office have agreed on the introduction of an ACE chatbot. The unit already uses the ACE platform to manage phone contacts with residents and now takes a step towards the customer experience…
”My very first summer job was at Telia in 1994, and although I’ve had the privilege of working in many different positions since then, I have stayed true to the telecom industry all this time”, says Emma Berglund. She works as a project manager and…
Verisec AB and Telia have signed a framework agreement that allows for all Telia Group companies to use the e-identification service Freja eID in various offerings. Freja eID+ is approved for the official quality seal “Swedish e-identification”. Freja eID can be used for identification and…