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Telia ACE 25 is here with helpful updates and loads of new features in ACE Coach
September 30 marks the release of Telia ACE version 25. As always, there are many useful updates. Many of them are in our browser-based administration tool ACE Coach that takes a big step forward. It now includes routing rule management and very powerful functionality for building, maintaining and f…
Read MoreTelia ACE 24 released with news for both the coach and the agent
Telia ACE 24 is here. It includes a number of big and small updates for increased usability, compatibility, and performance. For the growing Finnish market, it is good news that Telia ACE 24 works for organizations with the Cisco-based communications platform Telia TOP Max. Agents get new ways to or…
Read MoreACE 23 is here with many new features and improvements
Telia now launches ACE version 23 with several new features and improvements. Our web-based administration tool ACE Coach is gets much more useful with powerful management of IVR menus and several minor updates that facilitate and streamline day-to-day administration in the contact center. As part o…
Read MoreACE 22 is here with better callback, smarter knowledge management and more recording
ACE 22 has something for everyone. For example, the agent gets better directory searches and more control over storage rules. The administrator and coach get several small improvements for easier and more efficient operation and the content editor in ACE Knowledge gets smoother workflows. The end us…
Read MoreACE 19 steps up Mitel integration and makes life easier for the coach
Today we release a new iteration of ACE with several updates, both in our interfaces and under the hood. ACE 19 includes a number of enhancements for agents as well as for managers and administrators. ACE Interact, now lets you search Mitel’s CMG catalog and work with campaign telephony with o…
Read MoreLaunch of ACE 21 with simplified Messenger interactions and Azure AD SSO
Today we release version 21 of Telia ACE. As usual the update adds a number of new features and enhancements. For organisations using Microsoft Azure Active Directory in the cloud, life just got a little bit easier. Telia ACE 21 clients support user synchronization and single sign on using Azure AD.…
Read MoreACE 20 brings chatbot history in ACE Interact and simplified administration
Just in time for the new year we released Telia ACE version 20. As usual, the new version includes a number of major and minor updates and improvements. Among the major innovations in ACE 20, there is improved chatbot history management. The chatbot dialogue will now follow if the conversation is tr…
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