- Oct 03 2023
- 11:30 am - 4:00 pm
ACE Roadshow – live in Solna
We’re excited to hit the road again and to invite you to the most exciting customer service event that’s happening this fall: Telia ACE Roadshow 2023. There will be an entertaining mix of customer cases, smart solutions, demos of new functionalities, and market trends.
You will get a chance to meet the Telia ACE product management team, see best practices from colleagues in the industry using our solution to optimize the customer experience and learn how you can make the best out of Telia ACE.
Don’t miss out on the roundtable where Beata Nylén from Telia ACE will discuss conversational AI with, among others, Ted Schönbeck from Google and Gabriel Skantze, professor at KTH and founder of Furhat.
We promise you plenty of insights and inspiration that will benefit your organization turning them into reality.
Sessions are held in Swedish.
Make sure to sign up to our newsletter to get all the updates on schedules, speakers and where to sign up for the event.
- 11:30 - 12:15
- Lunch and registration
- We welcome you to the Telia office with a light lunch and time for registration
- 12:15 - 12:25
- Welcome to Telia and the Telia ACE Roadshow
- Malin Örnberg and Rickhard Broman welcome you to Telia and the Telia ACE roadshow
- 12:25 - 12:45
- News and trendspotting
- Emma Berglund guides you through the lates trends within the contact center industry with focus on conversational AI and chat bots.
- 12:45 - 13:05
- Customer Case
- Christian Hörnebrant gives you the latest insights in automation in the contact center. Swedish unions share their knowledge on how to create better advisory meetings using automation
- 13:05 - 13:30
- Demo and short break
- Have a coffee and get a live demo on products in the ACE portfolio
- 13:30 - 13:35
- Welcome back
- Malin Örnberg welcomes you back
- 13:35 - 13:55
- News in the Telia ACE Portfolio
- Hans Nahringabuer lets you in on the latest releases in the ACE portfolio.
- 13:55 - 14:15
- Customer case - Resurs
- Pernilla Klarqvist, Chief Customer Service Officer, Nordic Customer Service at Resurs shares insights.
- 14:15 - 14:35
- ACE To Go and ACE Video
- Elin Olsson presents where we are at with ACE To Go and ACE Video
- 14:35 - 15:00
- Demo and time for coffee
- 15:00 - 15:05
- Welcome back
- Malin Örnberg welcomes you back for the third and last session
- 15:05 - 15_25
- Telia ACE and AI
- Lena Erlandsson, Head of Telia ACE Product Management, focuses on how you can use the power of AI in your contact center. Amanda Hansson gives you a demonstration of how you can use AI in your contact center.
- 15:25 - 15:55
- Don't miss out on the roundtable where Beata Nylén will discuss conversational AI with, among others, Ted Schönbeck from Google and Gabriel Skantze, professor at KTH and founder of Furhat.
- 15:55 - 16:00
- Malin Örnberg summarizes the day
- Roadshow hangout
- Hang around for a chat with colleagues, the Telia ACE staff and speakers from the roadshow. We will serve drinks and light refreshments for you to enjoy while you mingle about. Non-alcoholic beverages will be served as well in compliance with regulations for the public sector.