Länstrafiken Norrbotten, LTN, and Telia have signed an agreement. The regional transport company has selected Telia ACE as contact center platform and Touchpoint Plus for phone functionality.
The solution was put into operation at the end of May.
LTN has 20 administrators working in Telia ACE managing telephony and chat interactions. LTN also makes use of call recording and an aggregated interaction archive.
LTN is responsible for all public transport throughout Norrbotten and is provides approximately 2.5 million bus journeys annually. Head office, with customer service, is located in Överkalix. More about the business can be found at ltnbd.se/en/about-us/.