Sharing our expertise for a better experience
Expert consulting helping your business
Consulting expertise helping you find the best solution for your contact center
ACE Professional Services offer consulting expertise related to the Telia ACE platform. We assist you in exploring the best fit solutions for your contact center, help you through the implementation process and can suggest ways to optimize everything related to technology, people and processes. We have experts in just about every area, from chatbots to workforce management, and every consultant always brings the know-how of the entire team to the table.
Telia ACE for your business
Expert consulting to improve your everyday needs
We care about your business
Would you like to send information about operational disturbances to your customers? Or perhaps advertisements or a self-service link as a text message? We can help you with all kinds of applications and best practices, as well as create new, value adding solutions together with you.
How come so many customers call us on Fridays? Why do they sound angry when they have questions about invoices? What is the best way to start and end the conversations, and do the agents follow the guidelines? We help you to create a good structure for quality management that will generate business value and make life easier for both the agent and the customer.
Safe and secure
A successful implementation of a system for workforce management requires that the user gets to know how the system works, and that it is used to support the goals and challenges of the organization. Our consultants will assist with everything from the big picture to the little configuration details that make a huge difference for effectiveness and customer satisfaction.
Telia ACE is a dynamic system, aiming at delivering cutting edge digital customer meetings today and in the future. That means that you can venture to the forefront of technology alongside us, or level up your customer service solution at the pace of your choice. Our consultants will guide you from solution design to implementation and throughout the duration of the contract to optimize the value of your customer meetings. We are nice people for sure, but that doesn’t mean that we won’t challenge you to explore what’s possible.
Explore what is possible
”We got help to set up a screen sharing solution, resulting in a higher number of, and a more efficient, digital advisory sessions.”
Johan Hagman, Group Manager, Online Advisory, Skandia Bank & Insurance
The experts you need
Our team of consultants work in a range of different areas. We have specialized Java developers, one group who are experts in ways of working and several have worked as leaders and with workforce management in large customer service organizations. But even though they have different areas of expertise they all share a passion for making a difference for our customers. Our engagement is the difference that you can feel in every contact, and we are gutsy enough to say that all our consultants have jobs that are a perfect fit for them.
The best thing about being a digital customer interaction specialist is the close contact I have with our customers. I love analyzing and fine tuning workflows, or suggest completely new ones. I’m a problem solver with a combination of understanding details and seeing the big picture. After working with ACE for almost ten years, as an educator and project manager, I know the platform well and appreciate how all roles contribute to creating real value.
As an analyst, I like to use numbers to make the world understandable to our customers. I often meet customers who have a hunch that things are one way or the other, but it is only when they get the numbers in black and white that it becomes knowledge they can act on.
Technology/ Systems consulting
I strive to help our customers achieve efficient workforce planning. By having the right personal on site at the right time, you can achieve better service to customers, increase profitability and decrease manual work. With my experience and knowledge in workforce management, I want to help our customers manage and plan their business to get satisfied customers and employees.