Turning a bald football referee into CX insight

Our travelling CX evangelist Fredrik Lemming took to the stage at the Telia Day One event in Helsinki to do some serious mythbusting.

Check out his presentation in the video below where he digs in to topics like “telephony is dead”, “data is king” and more. He also shares AI-focused CX strategy insights and hands on recommendations to maximise benefit and avoid pitfalls. Like the one with the AI cameraman that couldn’t tell the difference between the ball and the bald referee’s head.