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    #smart knowledge
    #customer experience

    Consistency in all channels is key for the customer experience

    januar 7, 2020

    No matter through which channel the customers contact you, they want to meet someone who listens, understands and who instinctively puts things in context. They want answers that are relevant rather than statistically accurate and, in best case scenario, they want someone who is able to predict which question comes next. Of course, customers expect to receive the same answer no matter how they interact with you. The key is to gather all information in a smart database – a smart knowledge base.

    So, what distinguishes a smart knowledgebase from a traditional FAQ? Simply put, the answer is that it interprets the customer’s questions from context, it is self-learning and keeps the conversation alive by providing the right answer and directing the customer to the right channel.

    Smart knowledge whitepaper

    In our whitepaper, we cover the opportunities that exist with a smart knowledgebase, how to best leverage the benefits and highlight some that have succeeded. There are also a lot of things that are good to think about before implementing the solution, and for that matter, how to choose the right solution.

     

    Dive into the topic by downloading our whitepaper on smart knowledge!

    Download our whitepaper here

    Free trial

    If you are more of a «learning by doing» kind of person we recommend our free 30-day trial of. Sign up in a second by following this link.

     

    In a hurry? This post in five seconds!

    • Customers like consistent information regardless of channel
    • Clients don’t like irrelevant answers that misses on context
    • Our whitepaper covers how a smart knowledge base can address both using a smart knowledge base
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