After a couple of years with digital events, we are super excited to finally be back on the road again. We have a fantastic line up of speakers and exciting demos and we are sure that you will have a fun and worthwhile afternoon with us.
Our industry is more exciting and fast paced than ever, and to deliver a relevant and comprehensive outlook, we have identified six key areas that are of particular interest for customer experience professionals. All demos and presentations will be connected to these customer experience trends:
Secure journey to cloud
AI & Automation
Super agents
Digital engagements
Visual & Advisory meetings
Remote operations
If you have participated in any of our previous events you already know Fredrik Lemming, Head of Telia ACE in the Nordics. Nobody can do the job of hosting this roadshow better than him, or with a greater passion for the customer meeting.
He kicks off by guiding you through the first session.
Fredrik, how does it feel?
“It’s always a bit nervous to get up on the stage, but I am really looking forward to the connection you get with people in the same room. The last time we hit the road was 2019, which in my book is much too long. I come alive in the meeting with people, so my guess is that they will have to carry me out at the end of the events.”
You have been in the CX business since 1998. Can it possibly still be fun and challenging?
“If it’s fun and challenging? More so now than ever as smart speakers and digitalization has moved us into the mainstream.”
All presenters session 1
Andreas Carlsson - Welcome to Telia (in Sundsvall)
Cecilia Berg - Welcome to Telia (in Solna)
Fredrik Lemming - Welcome to Telia ACE Roadshow
Mathias Johansson - News and Trendspotting
Nicklas Mattsson - Why settle for slow development processes when you can move quickly. Learn how Byggnads move from idea to project start in a matter of days
Fredrik Lemming - Insights from Frost & Sullivan and Nordic Customer Survey 2022
Head of product unit ACE
Telia
Head of public north
Telia
Head of public mid
Telia
Head of unit member center
Byggnads trade union
Head of ACE product
Telia
Nobody could possibly be prouder of their team than Jessica Strömberg, Head of Customer Experience Consulting. And she has every reason for it. Her team helps our customers to get the most value out of our technology and tools and inspire us all with their creativity and drive to innovate.
They make smart things even smarter and set the stage for session 2!
Jessica, are you excited about the Roadshow? Perhaps feeling a bit out of practice with physical events? What if you find yourself on stage wearing slippers and sweatpants?
“Ha, ha, well I must admit that my team and I have talked about what to wear, but I think it’s a challenge we all have to face. We’re in it together!”
Why should all the Roadshow participants take the chance to mingle with your team?
“They are a curious bunch that always scan the market for new trends, as well as having a solid understanding of business operation, customer service and detailed knowledge of our solution. So don’t miss out on the opportunity to grab them for a chat, ask questions about your current challenges, or share your customer service story”.
All presenters session 2
Jessica Strömberg & Co - It´s all about customer experience
Johanna Bernshed - Resurs opened the black box, uncovered the 😱 truth, and found the keys to success
Malin Örnberg - 15 tips in 15 minutes
Head of CX consulting
Telia
Process manager
Resurs
Customer success specialist
Telia
Emma Berglund works in the sales acceleration team and turns the insights she has acquired from her long CX transformation experience into value to all our customers. Curiously enough, as much as she loves the digital customer meeting, she loves face to face meetings and (you guessed it) can’t wait for the Roadshow.
Emma, when was the last time you got on stage and spoke about our solutions?
"I was a speaker at the Contact Center Summit in Oslo before the summer. A customer and I made a joint presentation and spoke about the key factors to their successful automation journey."
What will you be talking about at the Telia ACE Roadshow?
"My ambition is to share relevant and relatable information in the automation and self-service domain, and to do so from a perspective that differs from the dialogues we usually have about functionality and technology."
Lastly, how does it feel?
"Like I am about to start the first day of school. I couldn’t be more excited to finally meet our customers again. I really hope that I get a chance to have conversations about how customer service best communicates the value they create through automation to the organization and what new roles and skills their automation journeys have created."
All presenters session 2
Hans Nahringbauer - ACE product news & roadmap
Emma Berglund - Empowering agents through automation
Fredrik Lemming - Summary and survey results
Customer experience specialist
Telia
Strategy officer and product manager Telia ACE
Head of product unit ACE
Telia
