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Telia ACE



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Jun 14 2023


9:00 am - 9:30 am



ACE Voicebot – How to increase your agent’s time for handling important matters by offering a self-service channel? 

Welcome to a webinar about how to serve your customers even more efficiently by providing automated answers to simple questions. This avoids directing questions to thecontact center that are easily answered in other ways. By doing so freeing up the capacity and competence to handle more complex issues that needs customer service agents.

We also present how to handle basic questions with simple SMS messages and in case of issues that can be handled by self-services inform the caller how to access it.

We also talk about how to use Voice Bots to identify customers errand and route callers to relevant services. In addition, we will talk about how Voice bots can take care of customer dialog and show demo and reference cases.
The customer gets their case processed without having to wait in line and the agent does not have to spend time on routine tasks.
How can this increase efficiency, handle more cases in customer service that really support the business and improve customer satisfaction and more satisfied employees.

Now you can watch the recorded webinar below:

  • Language: Finnish