Telia ACE 24 released with news for both the coach and the agent
April 19, 2022
Telia ACE 24 is here. It includes a number of big and small updates for increased usability, compatibility, and performance.
For the growing Finnish market, it is good news that Telia ACE 24 works for organizations with the Cisco-based communications platform Telia TOP Max.
Agents get new ways to organize and navigate their workspace with a “sidebar”. It makes it easy to switch between cards and even get notified of new events in cards when they are out of view. For organizations with Teams integrated with their PBX, it is now possible to answer incoming Teams calls directly in ACE Interact.
Our web-based administration tool ACE Coach gets several important updates. In Call flows, you can add Functions, a powerful and flexible way to add features such as e-ID authorization or self-service logic to your IVR. Also new in Call flows is time controlled status for phrases and functions for temporary and/or planned changes to normal IVR operations.
Read more about the updated ACE Coach and all other features of Telia ACE 24 in release news.More news