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Skånetrafiken wins gold for customer service
June 21, 2022
Congratulations to Skånetrafiken who won the trade organization Kontakta’s prize for best customer service.
The Swedish regional travel provider is a long time Telia ACE customer and uses the platform to handle telephony, chat, and Facebook. A more recent addition in their toolbox is ACE Knowledge, and they use the smart knowledgebase to make it easy for both agents and customers to find the right information.
Over the past few years, Skånetrafiken has worked hard to take their customer service to the next level, and we at Telia are happy to be a part of that journey.
We will soon publish an article in which Susanne Jönsson, area manager for customer service at Skånetrafiken, shares the key factors of their success.
