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    News archive

    New whitepaper with top tips for the cutting-edge contact center

    June 29, 2022

    Today, the market research firm Frost & Sullivan, together with Telia, presents a whitepaper packed with insights, tips and examples on how the automated and integrated contact center can meet the challenges of today and tomorrow.

    The overall success factor is keeping a coherent customer experience across all media and contact channels. Also, many of our customers share their success stories to illustrate and contribute hands-on examples.

    A few highlights from the table of contents:

    • Agent Experience (AX) is the new CX
    • Removing root causes for interactions
    • How Entur addressed its unique challenges during lockdown
    • Keeping the customer in self-service
    • Why Customers Call: How Interaction Analytics Work

    Click the thumbnail below to download the jam-packed 20-page report

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