New whitepaper with top tips for the cutting-edge contact center
June 29, 2022
Today, the market research firm Frost & Sullivan, together with Telia, presents a whitepaper packed with insights, tips and examples on how the automated and integrated contact center can meet the challenges of today and tomorrow.
The overall success factor is keeping a coherent customer experience across all media and contact channels. Also, many of our customers share their success stories to illustrate and contribute hands-on examples.
A few highlights from the table of contents:
- Agent Experience (AX) is the new CX
- Removing root causes for interactions
- How Entur addressed its unique challenges during lockdown
- Keeping the customer in self-service
- Why Customers Call: How Interaction Analytics Work
Click the thumbnail below to download the jam-packed 20-page reportMore news