ACE Consultants on a mission in Germany
November 16, 2020
Two of our accomplished CX consultants, Monika Olsson and Mats Lundell, take their customer experience expertise to Germany. They are invited to hold a webinar titled ”Smart routing in reality – examples and best practices from the Nordics” for the German industry channel i-Service Initiative. They host a series of presentations during the last week of November.
Mats and Monika will share knowledge, insights and examples of Adaptive routing, Capacity routing, Multi level routing and self learning strategies within the context of a multi skilled contact center. Their presentation is scheduled for November 24 at 15:00 CET.
If this sounds interesting, head over and sign up at i-serviceblog.com/events/smart-routin-in-reality-examples-and-best-practice-from-the-nordics.More news