ACE Professional Services offer consulting expertise related to the Telia ACE platform. We assist you in exploring the best fit solutions for your contact center, help you through the implementation process and can suggest ways to optimize everything related to technology, people and processes. We have experts in just about every area, from robotics to workforce management, and every consultant always brings the know-how of the entire team to the table.
When I started studying Engineering physics at Uppsala University my plan was to pursue a research career, but I soon realized that I would be much happier working in the overlap between people and technology. I find questions that deal with change and how people work and solve problems together fascinating. Needless to say, my technical background is very beneficial, but my curiosity of other peoples’ perspectives is equally useful.
I find it extremely inspiring to throw myself into projects where I get to create order where there is none. The essence of digitalization is to use technology to make things that are difficult and complex easy to grasp and simple to use. That’s why I work close to our customers and help them challenge the way they work in order to maximize the benefits of chatbots and self-service systems.
Technology and operations need to walk hand in hand in order for a solution to generate the desired effects. In my role I see things from the customer’s perspective and bridge the gap between IT and the rest of the organization. It feels meaningful to me to contribute to development and change that generates value for the customers and agents.
