In the evolving world of customer service continuous learning is becoming increasingly essential. At Telia we combine efforts with our customers and offer the services of a team of professional consultants who bring new insights to organizations and its people. Recently, we had the privilege…
The national Police Contact Center, PKC, and the National Phone Exchange, NTV, together process nearly five million calls made to 114 14 each year. Operations at these mission critical units is currently in a phase of extensive transformation. A transformation that aims for high quality…
Länstrafiken Norrbotten, LTN, and Telia have signed an agreement. The regional transport company has selected Telia ACE as contact center platform and Touchpoint Plus for phone functionality. The solution was put into operation at the end of May. LTN has 20 administrators working in Telia…
The Swedish Public Employment Service had already begun its transformation journey when the political “January agreement” in early 2019 changed the circumstances drastically. Budgets were cut and the overall assignment was reshaped. But even though the conditions changed, the goal was still the same: the…
