Telia’s contact center solution Telia ACE has been named one of the most innovative when it comes to solutions for Contact Center as a Service, or CCaaS. World-renowned information and growth consulting firm Frost & Sullivan highlighted Telia in its European Contact Center as a…
Leading analyst and consulting firm Frost & Sullivan recently published a comprehensive report with research on VE, visual engagement, as an opportunity for growth in the customer experience space. The report explains the different types of VE and highlights the benefits in many use cases…
Telia is one of few select partners on the Google CCAI cloud platform. It is a partnership that allows us to deliver exceptional AI-boosted customer experience solutions. Now, you can also read more about the results of this partnership in Googles own book “Solving Together”…
Verisec AB and Telia have signed a framework agreement that allows for all Telia Group companies to use the e-identification service Freja eID in various offerings. Freja eID+ is approved for the official quality seal “Swedish e-identification”. Freja eID can be used for identification and…
“We’ve never gotten any complaints from blind people, so I think we’re in pretty good shape.” I’m an accessibility specialist, and I hear this from time to time from clients. Extra much so this last year, since a new legislation requires all public sector websites,…
