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Telia ACE 25 is here with helpful updates and loads of new features in ACE Coach

  • 1 min read

September 30 marks the release of Telia ACE version 25. As always, there are many useful updates. Many of them are in our browser-based administration tool ACE Coach that takes a big step forward. It now includes routing rule management and very powerful functionality for… 

ACE 22 is here with better callback, smarter knowledge management and more recording

  • 1 min read

ACE 22 has something for everyone. For example, the agent gets better directory searches and more control over storage rules. The administrator and coach get several small improvements for easier and more efficient operation and the content editor in ACE Knowledge gets smoother workflows. The…