September 30 marks the release of Telia ACE version 25. As always, there are many useful updates. Many of them are in our browser-based administration tool ACE Coach that takes a big step forward. It now includes routing rule management and very powerful functionality for…
Telia ACE 24 is here. It includes a number of big and small updates for increased usability, compatibility, and performance. For the growing Finnish market, it is good news that Telia ACE 24 works for organizations with the Cisco-based communications platform Telia TOP Max. Agents…
Telia now launches ACE version 23 with several new features and improvements. Our web-based administration tool ACE Coach is gets much more useful with powerful management of IVR menus and several minor updates that facilitate and streamline day-to-day administration in the contact center. As part…
ACE 22 has something for everyone. For example, the agent gets better directory searches and more control over storage rules. The administrator and coach get several small improvements for easier and more efficient operation and the content editor in ACE Knowledge gets smoother workflows. The…
Today we release a new iteration of ACE with several updates, both in our interfaces and under the hood. ACE 19 includes a number of enhancements for agents as well as for managers and administrators. ACE Interact, now lets you search Mitel’s CMG catalog and…
Today we release version 21 of Telia ACE. As usual the update adds a number of new features and enhancements. For organisations using Microsoft Azure Active Directory in the cloud, life just got a little bit easier. Telia ACE 21 clients support user synchronization and…
Just in time for the new year we released Telia ACE version 20. As usual, the new version includes a number of major and minor updates and improvements. Among the major innovations in ACE 20, there is improved chatbot history management. The chatbot dialogue will…
