As a result of a recent procurement of contact center services, Telia is entrusted with delivering an updated platform to City of Stockholm. Telia made the first contact center delivery to the City of Stockholm already in 2009. Then, as part of a larger telephony…
Halmstads Fastighets AB, with its more than 11,000 apartments, is the largest player in Swedish municipality Halmstad’s housing market. Now they have won Public Housing Sweden’s digitalisation award “Den vita älgen” (the white moose) in the category “Initiative for residents”. The award is given to…
The municipality of Lerum has agreed with Telia to introduce ACE Chatbot. The municipality’s customer center, KomIn, which is the way in to contact the municipality, already uses the contact center platform Telia ACE. Now they go ahead and introduce a chatbot to quickly answer…
Telia and the unit for Building Permits at City of Stockholm, City Planning Office have agreed on the introduction of an ACE chatbot. The unit already uses the ACE platform to manage phone contacts with residents and now takes a step towards the customer experience…
Telia won the procurement when Cassiopeia IT chose a contact center platform for five municipalities in Uppland county. Cassiopeia is a joint IT committee for the municipalities of Tierp, Östhammar, Älvkarleby, Knivsta and Heby with the aim of “enabling better coordination of resources, reducing vulnerability…
ACE Survey is a smart survey tool that helps you measure customer satisfaction and deliver better service. ”Municipalities that are successful in their customer meetings will, in addition to bringing diwn their costs, be able to build a strong brand, both as an employer an…
