A smart knowledgebase stores the organization’s information in one place and makes it available to the right target audience. It also makes it easy for both employees and customers to find the right answers to their questions. It has a powerful search function that “thinks…
Emma Berglund works as a CX consultant at Telia and helps our customers get the most value from their digital customer meeting solutions. During CX Weeks she held a webinar and shared how Svenska Spel reduced the number of calls to customer service with 23…
The digitalization is moving rapidly forward, and customer expectations grow higher by the minute. Today we consider it perfectly natural to carry out our banking on a Sunday evening, and to use our smart phone to quickly check what time the bus arrives and purchase…
Halmstads Fastighets AB, with its more than 11,000 apartments, is the largest player in Swedish municipality Halmstad’s housing market. Now they have won Public Housing Sweden’s digitalisation award “Den vita älgen” (the white moose) in the category “Initiative for residents”. The award is given to…
With more than 11 000 apartments and 300 commercial premises, HFAB is the largest player in the Halmstad real estate market. That means that their customers will reach out with questions every day. HFAB recently launched ACE Knowledge with a smart FAQ on their website,…
“We’ve never gotten any complaints from blind people, so I think we’re in pretty good shape.” I’m an accessibility specialist, and I hear this from time to time from clients. Extra much so this last year, since a new legislation requires all public sector websites,…
These days, almost all customer service cases start on the web. Customers, users and people in general make broad online searches to find information about their issues. They look for solutions to their problems on the websites of companies, organizations and authorities. If you can…
In today’s customer-centric world, regardless of the communication channel they utilize, customers crave an interactive experience where their needs are understood and addressed comprehensively. They yearn for more than just accurate information; they desire answers that are contextually relevant and have the power to anticipate…
