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Quality, trust and innovation in the spotlight as Swedish Police force evolves national contact number, 114 14

  • 4 min read

The national Police Contact Center, PKC, and the National Phone Exchange, NTV, together process nearly five million calls made to 114 14 each year. Operations at these mission critical units is currently in a phase of extensive transformation. A transformation that aims for high quality… 

The Swedish Transport Agency stays at the forefront with Telia ACE

  • 2 min read

As previously reported,  the Swedish Transport Agency has recently signed a major agreement for communication services with Telia. The agreement, which was signed after a procurement with tough requirements for functionality and security, covers six years with an option for extending. This means, among other… 

The Swedish Public Employment Service goes for seamless remote service

  • 4 min read

The Swedish Public Employment Service had already begun its transformation journey when the political “January agreement” in early 2019 changed the circumstances drastically. Budgets were cut and the overall assignment was reshaped. But even though the conditions changed, the goal was still the same: the…