Emma Berglund works as a CX consultant at Telia and helps our customers get the most value from their digital customer meeting solutions. During CX Weeks she held a webinar and shared how Svenska Spel reduced the number of calls to customer service with 23…
During first half of 2021, Telia ACE has passed several major milestones in Finland. Most importantly, we have signed contracts with 35 new customers. A significant increase and an effect of advancing our positions in the Finnish market for contact center solutions. – It is…
The national Police Contact Center, PKC, and the National Phone Exchange, NTV, together process nearly five million calls made to 114 14 each year. Operations at these mission critical units is currently in a phase of extensive transformation. A transformation that aims for high quality…
As previously reported, the Swedish Transport Agency has recently signed a major agreement for communication services with Telia. The agreement, which was signed after a procurement with tough requirements for functionality and security, covers six years with an option for extending. This means, among other…
Based on a competitive bidding process, the Finnish joint procurement authority Hansel, selected Telia as a supplier of telecommunications operator and communications service solutions for public sector. The framework agreement signed with Hansel is valid until 2024. It covers approximately 175,000 mobile subscriptions as well…
The Swedish Public Employment Service had already begun its transformation journey when the political “January agreement” in early 2019 changed the circumstances drastically. Budgets were cut and the overall assignment was reshaped. But even though the conditions changed, the goal was still the same: the…
