Surveys show that about 70% of people prefer to speak rather than press buttons. Here you have an IVR that also understands when the customer describes the issue using his or her own words. Easy to find your way If necessary, the IVR asks a… 

The headline is a bit of a stretch, but it is one way to look at the possibilities when guiding calling customers from the IVR to online self-service. The benefits are faster help for the customer and less manual work for you. The key to…