E.ON has extensive experience with working purposefully with cutting-edge technology to streamline and improve the quality of its customer service whether by phone or in digital channels. One of the latest innovative inventions is a specialized chatbot that re-uses IVR logic to help customers asking…
The municipality of Lerum has agreed with Telia to introduce ACE Chatbot. The municipality’s customer center, KomIn, which is the way in to contact the municipality, already uses the contact center platform Telia ACE. Now they go ahead and introduce a chatbot to quickly answer…
Telia and the unit for Building Permits at City of Stockholm, City Planning Office have agreed on the introduction of an ACE chatbot. The unit already uses the ACE platform to manage phone contacts with residents and now takes a step towards the customer experience…
”My very first summer job was at Telia in 1994, and although I’ve had the privilege of working in many different positions since then, I have stayed true to the telecom industry all this time”, says Emma Berglund. She works as a project manager and…
The Swedish Public Employment Service had already begun its transformation journey when the political “January agreement” in early 2019 changed the circumstances drastically. Budgets were cut and the overall assignment was reshaped. But even though the conditions changed, the goal was still the same: the…
Using a chatbot from Telia ACE, you can create an automated customer meeting where the customer chats in exactly the same manner as if there were a human at the other end of the line. “ACE chatbot helps us convey the right information at the…
We are now at a point where technology has, in many ways, caught up with our visions. We can use artificial intelligence to improve efficiency and quality of our customer meetings. From having been a series of interactions in different channels, the customer experience of…
