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ACE Chatbot powered by GPT

Telia ACE + Generative AI = True

Our smart knowledge just became smarter

ACE Chatbot powered by GPT enables you to start using Generative AI with low effort and full control. This low-effort, plug-and-play AI-powered chatbot will transform your agents into super agents and help your customers find information faster than ever.

About ACE Chatbot powered by GPT

In short
  • GPT-model from Open AI on Microsoft Azure
  • Find information faster and speed up onboarding
  • No need for translations, training or dialogue design
  • Full data control in ACE Knowledge
  • Safe and secure solution
  • Easy setup and configuration
Details

AI-powered interactions

Utilize the power of advanced AI technology in your customer service. ACE Chatbot powered by GPT is a complete AI-application integrated into your Contact Center. The chatbot engine is based on GPT-models from Microsoft Azure OpenAI and features advanced generative AI capabilities such as natural language understanding, reasoning, text generation and general state of the art conversational ability.

Full data control 

The chatbot draws its information exclusively from ACE Knowledge and all responses are based on content from ACE Knowledge only. This enables you to manage and contain your data in one place. Of course, no customer data is stored or used to train the LLM (Large Language Model).

No-code ready to use set-up

The chatbot requires minimal configuration and setup and comes with a web-based widget that is easily customizable and branded for customers´ websites.

No need to build dialogs or train chatbot

There is no need for building dialogs manually or training and tuning the chatbot. You choose which categories of guides in ACE Knowledge to be available for answer generation.

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