In an event hosted by Google on the advancements in generative AI, Beata Nylén, Head of Conversational Solutions and Analytics at Telia, took stage to discuss Telia’s initiatives in generative AI. Although chatbots, IVR:s and smart knowledge bases are nothing new to Telia ACE, the…
How has the generative AI wave that ChatGPT triggered last year changed the way businesses view and prioritize their goals and strategies? In line with our annual practice, we once again conducted our AI and employee engagement survey during this year’s edition of Telia ACE Roadshow.…
Are you curious about what we at Telia ACE do in the field of generative AI? If so, you might be interested in a webinar we held recently. Anders Lindvall, Head of Product Design and Måns Molin, Product Manager AI and Self-Service hosted the webinar…
At Telia, we’re always looking for ways to innovate and improve our services. So, needless to say, we are thrilled to embark on the exciting journey of integrating generative artificial intelligence into the ACE platform. And we are glad to see that our efforts are…
– but there is potential for improvement for the contact center. In November 2019, the report “The Swedish people and AI”* was presented for the second year running. It is compiled by research agency Insight Intelligence in collaboration with Atea, Husqvarna, Ramboll and Telia. The…
