During the Telia ACE Roadshow in the fall of 2022 we asked the participants a number of a curious questions about their focus areas, strategic technology choices and what they see as their primary challenges for the year to come. A few of the questions…
Things are moving fast in the AI area. Massive developments are happening each day and it’s hard to keep up. No one can say with certainty how the workday will change for contact center professionals, but it will hopefully be more fun, less stressful and…
How will the workday change as a result of the latest technological leaps in the AI field? And what does the future look like for those of us who work in customer service? The answer is that no one knows for certain yet, but most…
Few of us have missed the hype around ChatGPT, and that AI has become smarter and now can write essays and converse in an eerily humanlike way. How does the technology work, and why is a chatbot compared to revolutionizing technology such as the steam…
During the Telia ACE Roadshow this past fall we asked the participants a number of curious questions about their focus areas and challenges. One topic that many find interesting is skills supply: How do you get your staff to stay and how do you attract…
When we asked the participants at the CX Roadshow 2022 what’s important for the customer facing employees 57 percent answered that they want to have the opportunity to work remotely. 54 percent answered that flexible schedules are important and 52% said that the work tasks…
For an optimization to become truly successful you need to focus on creating customer value rather than simply bringing out the cheese slicer. Luckily, now there is technology that allows you to save time, as well as improving the experience for both customers and staff.…
ACE To Go, a Telia ACE mobile app, makes it easier to handle ACE contacts without having to sit at a computer. Read on to learn about features and how an app can simplify and evolve work in the contact center. Having ACE To Go…
HK is a Danish trade union and unemployment fund with close to 230,000 members, which makes it the second largest in Denmark. They want everybody to be able to come into contact with member services in a way that suits them, regardless of profession or…
The Helsinki Regional Transport Authority (HSL) provides public transport services by bus, tram, metro, commuter train and the Suomenlinna ferry. They sell tickets via app, ticket machines and sales offices. To provide their travelers with a smooth customer journey, HSL has implemented a Telia ACE…
